FAQ’s

For Private Bookings, Cruises and the City Bay Link

Q. WHERE CAN WE GET ON AND GET OFF THE BOAT

You can join our cruises at Mermaid Quay, the City Centre or the Cardiff Bay Barrage.
For the city Bay link on Hydro 1 join us either at Mermaid Quay or the City Centre

Q. DO YOU OFFER A FAMILY TICKET OR CONCESSIONS?

City-Bay link prices are fixed at:
Adults – £4
Children under 14 – £2
Under 3’s go free!
No charge for bicycles or pushchairs

Private bookings price will depend upon a number of factors, please contact us for a quotation

Q. CAN WE COME ONBOARD IN A WHEEL CHAIR?

Yes you can as our both our boats have access ramps that the crew can quickly set up for you.

Q. CAN WE BRING OUR DOG ONBOARD?

Certainly, provided they do not disturb other passengers and are kept on a lead.

Q. WHAT TIME SHOULD WE ARRIVE?

Ideally 10 minutes before the advertised time for the City-Bay link or if you have pre-booked a cruise.

Q. WILL I GET SEA SICK?

Cardiff Bay is a typically calm and relaxing waterways, our boats are stable and unlikely to trouble you.

Q. CAN I CHARTER/HIRE THE BOAT FOR A PARTY?

Of course, please check out our Private Hire page for more information, this page has much more  information and options available

Q. WHAT ARE YOUR PAYMENT TERMS FOR PRIVATE HIRE?

We take full payment in advance over the phone or in person by cash, bank transfer, debit or credit card where you’ll recieve full details of your booking. A full VAT reciept will be sent when payment has been made.

Q. CAN I GET A REFUND?

Yes, however an administration fee of £10 will be deducted, if the value of the transaction to be refunded is over £100 then there is also a charge of 10%. Within a 21 day period before the cruise a refund will not be possible. In order to process the refund we need an email confirming the date and number of places to refund from the person who made the original booking to be sent to [email protected]

Q. DO YOU HAVE ANY FACILITIES ON BOARD TO SHOW A VIDEO OR PRESENTATION?

We do have LCD screens which are available to be used when our vessel is hired exclusively. The screens can be connected to your computer allowing you to use your own presentation material.

Q. CAN I SMOKE?

Only at the stern (back) of the boat which is open to the elements.

Q. DO YOU SAIL ALL YEAR AROUND?

Both boats operate onboard all year round weather permitting.

Q. COULD MY BOOKING BE CANCELLED?

On rare occasions we may have to cancel your private booking. Sometimes, we may will cancel a cruise because the weather conditions are not safe to sail in. Our captains are all highly experienced and know if the weather conditions are safe to sail in. We are not allowed to question a captain’s judgment. This could be seen as pressurizing them to sail which could compromise safety. Our captains put your safety first at all time. When cancelling a cruise, either on the boat beforehand or occasionally on this website, the captain will usually offer an explanation as to why. Our captains make their decision to sail based on the most relevant and up to date forecast available just before they set sail.

Sometimes the actual conditions may be different to what was forecasted. There are also different forecasts and they can be interpreted in different ways. So, like all weather people, we do occasionally make mistakes but unfortunately we can only go by what the forecaster says and some forecasters are better than others.

Q. ARE THERE ANY AGE RESTRICTIONS?

City-Bay link or Bay Cruises: No

Private Hire: Under 18s are only allowed onboard if it’s a private party but there must be one adult over 21 for every one person 18 or under. Our regular mixed parties are for over 21s only.

Q. DO YOU MEET SAFETY REGULATIONS?

All our vessels comply fully with the appropriate safety regulations and licenses as set out by Cardiff Harbour Authority, The Maritime and Coastguard Agency, Institute of Occupational Safety and Health and of course our staff have training in Fire Safety and First Aid.